CRM & Distribution

The importance of customer relationship management has come to the forefront in the financial
sector. We have developed a number of services to support this effort with focus on data as well as
the distribution of information.

In the last few years, an important goal for many Asset Managers has been to ensure the flow of client and fund information in a near-real-time manner.

Having a “dashboard-style” view of one’s business, as well as the evolution of tools like Salesforce and Salespage, has placed a firm emphasis on ensuring that the correct connectivity is in place to provide this vital business intelligence. Clients also need to ensure that the data model supporting the representation and flow of this information is vetted and implemented.

Many factors can affect the accuracy of this data, such as the need for firms to be Fund Administrators, Accountants and Custodians all at once, and the fact that services are being put in place to provide a stronger industry-wide representation of Client Hierarchy, Fund Ts&Cs and Fact Sheets.

Axxsys is well placed to provide advisory and implementation services focusing on the provision of stronger business intelligence across our clients’ organisations.

CRM & Distribution

Axxsys recognises that the Client Relationship Management and the ability to access the appropriate Distribution Channels (as well as Client Reporting) is key to maintaining client satisfaction.

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CRM & Distribution

The focus on Client Relationship Management and the seamless ability of a firm to communicate with the client on key performance information with respect to their holding has had a major shift in importance the last couple of years.

The problems of ensuring consistency of data in CRM systems, the aggregation and consistency of data from many disparate sources and timeliness of data from Administrators/Accounts is a problem represented amongst many parts of the investment lifecycle not just CRM/Distribution, but the effect is amplified when it comes to Client Relationship and Reporting.

Axxsys has had experience in resolving many Target Operating Model complications in data aggregation, client expectation on the way their fund performance can be represented and system technology landscape in the way an architecture can be put together to resolve some of these issues.

Our experience in the digital integration space to ensure seamless distribution of this information to clients in the new forms expected currently has been gained through significant engagements with some thought leaders in this space.

Regulatory Strategy

Axxsys gives you flexibility as a business, and the comfort that regulatory expertise is at hand, not only to advise on regulatory changes, but to deliver that change.

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Regulatory Strategy

The financial services industry is experiencing unprecedented levels of global regulatory change. All organisations face common challenges, trying to balance the cost of meeting the regulatory burden, whilst integrating new processes into existing business functions and roles.
We have hands-on delivery experience within the Regulatory space, across multiple regulatory requirements, and with our knowledge of the business and the systems that firms rely on we can translate these challenges into efficient solutions, minimising risk and ensuring compliance.
In addition, we will always look for ways in which any changes can be used to create value within the business and the organisation’s operating model.

Our approach:

  • We conduct our own internal research on regulatory changes and invest in the development of tools and methodologies
  • We assess the impact regulatory changes will have on your organisation and can advise you on the best strategy.
  • We manage, design and implement the best-fit solution for your organisation
  • Post-regulatory health-check, leveraging our hands-on experience in delivering solutions.

TOM

Axxsys' Target Operating Model service is the strategic blueprint for organisation, processes & technology, enabling our clients to redesign the operating model to optimise the business.

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TOM

Axxsys takes a top-down approach converting management visions to sustainable solutions. Each client is unique, but we leverage our experience, Axxelerators and  proven methodology when working with clients on defining the business and technology strategy. At the heart of our strategic services is our Target Operating Model (TOM) framework where we assist our clients in defining the high-level blueprint describing organisation, operational processes and technology. The aim is to allow the client to understand how people, processes and technology creates value and how to redesign the operating model to optimise the business.

The TOM helps the firm to achieve its strategic vision, serving as the road map and reference framework to manage the change programme, helping to set direction, track progress and ensure that any changes and initiatives are aligned with the overall strategy.

Axxsys Target Operating Model Service is offered across the industry including Asset Management, Wealth Management, Insurance companies, Pension Funds and Capital Markets.

Having in place all the necessary controls, security and adherence to regulatory reform will make your business and your clients feel more secure. However, Alpha generation is every bit as important for your business to focus on.

Axxsys can provide a service that ensures you have all the necessary benchmark data, the latest decision support tools and access to new analytic technologies being adopted by your competitors, as well as any solutions currently in development that you need to be aware of.

This ability to align our practices, whilst coupling Front Office processes with extensive Data Management capability, can offer you significant competitive advantage – especially when combined with the tools and techniques you need to access information within the big data environment.

Business Readiness

A smooth transition to a new system or processes is key to reduce potential operational risk issues and errors and ensure the benefits from a new infrastructure are achieved.

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Business Readiness

The Axxsys User Training service aims to provide a strategy of end-user training in a structured method to guarantee a successful implementation. This service is designed for institutions such a Fund managers, Investment banks, Pension Funds and Insurance companies implementing or upgrading their current system infrastructure.

Axxsys provides advanced functional or technical training programmes performed by senior consultants and experts who are business knowledgeable and completely up to speed on the latest enhancements and features. We believe that training should be delivered with flexibility and relevance to our clients’ organisation. We therefore tailor the training sessions, to meet the unique objectives, and rely on our expertise from the different domains in the value chain within Investment Management, combined with detailed knowledge and experience from all the solutions our consultants deliver on a daily basis. We can provide training on a number of applications, such as Advent, Markit EDM, SimCorp Dimension, Blackrock/Aladdin, CRD and Murex.

Our Axxsys User Training service is based on the use of Axxsys Axxelerators™ which provide proven methodology and best practise guidelines along with our in-depth knowledge across multiple systems.

Development & Configuration

Axxsys provides development and configuration services across a number of standard products and tools for the financial sector.

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Development & Configuration

Axxsys Build Service is offered to clients across the Financial Services industry including Asset Management, Wealth Management, Insurance companies, Pension Funds and Capital Markets. We believe that whoever is building the final solution should possess extensive business and product knowledge in order to extract maximum benefit in the minimum time, ensuring that business requirements are delivered upon in a well-functioning system. Axxsys offers a range of build services across the entire organisational spectrum, providing expertise in Business Configuration, Integration Development and Technology/ Development Configuration.

The Build Service utilises Axxsys Axxelerators™, incorporating Axxsys standard best practice solutions for a broad suite of popular financial industry-leading products, developed through years of experience across dozens of clients. A typical Business Configuration build process will involve taking the finalised business requirements and building a prototype solution using existing Axxsys builds as a template. In close collaboration with our clients, the solution is refined through an agile process until it is ready to take to the testing phase of the project.

Axxsys are experts in a number of standard products including SimCorp Dimension, MarkitEDM and Charles River (CRD).

Programme Management

Axxsys Programme and Project Management can help control and manage cross-dependencies across multiple project implementations and ensure the overall strategic objectives are met and change is delivered on time and on budget.

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Programme Management

To effectively manage change, a suitable change management process and governance model needs to be in place. The Axxsys approach will apply a proven change management process and governance structure to any form of change in our client’s organisation, from smaller initiatives to large-scale change programs. The objective is to create overview, coherence and transparency of decision-making and ease stakeholder management.  This will ensure that projects can be delivered on time and on budget.  Our Programme Management service will allow your organisation to perform the right initiatives or activities effectively. Axxsys can also help you prioritise your project portfolio and align this to your company objectives and goals.

Axxsys has a proven successful Programme Management, Change Management and Project Governance Model, and we have all relevant project templates and a repository of the relevant roles for a project.

We are experts in assembling high performance teams, and we have successfully managed large changes as well as smaller projects for our clients.

Quality Assurance

Axxsys QA Services is offered across the industry and targets the core change elements - Business requirements, designs, testing and deployment, together with QA of change management processes, project governance, people and capabilities.

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Quality Assurance

Quality Assurance (QA) is an integral part of any large change programme or project in the industry. The overall objective is to manage risk and improve the likelihood for delivery on time, on budget and to required quality standards.

Axxsys QA Services is offered across the industry and targets the core change elements – Business requirements, designs, testing and deployment, together with QA of change management processes, project governance, people and capabilities.

Our QA service aims to ensure transparency  and traceability between business requirements, design and business strategy.  Our Axxsys Traceability Methodology and Trace Matrix ensures consistency, completeness and provides management overview, confidence and actionable programme insight on progress, pain points and risks.

Axxsys QA Services is based on the use of Axxsys Axxelerators encompassing QA Best Practice guidelines, QA tools for Planning, Audit and Controls. The service includes independent quality audits and reviews to identify quality gaps, inefficient procedures or processes in the project.  We offer comprehensive deep-dive QA reviews of business requirements, designs, test processes and deployment.

Requirements & Modelling

Accurately capturing business requirements and the target process model is key to achieve value from any change management project.

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Requirements & Modelling

Axxsys Business Requirements Collection Service is driven by Axxsys Axxelerators™, incorporating standard business requirement methodology, guidelines, templates and tools. Our standard 5-step methodology begins with the Discovery phase where the requirements are gathered through a series of workshops and one-on-one meetings with stakeholders and SMEs. Following this Analysis, the results of the Discovery phase are taken and formed into coherent requirements in-line with organisation structure. Documentation of the requirement including exceptions and current pain points is undertaken from the Analysis. Communication/Dissemination to stakeholders and SMEs for clarification is then undertaken and the requirements refined through an iterative process until ready for Validation/Sign-Off from stakeholders.

The Axxsys Target Process Modelling Service is available to industry clients including Asset Management, Wealth Management, Insurance companies, Pension Funds and Capital Markets. We work to create a baseline using the current process model, documenting key business processes, flows and pain points. We conduct a gap analysis, identifying redundant and missing processes and functions in the current process are identified, leading to a Target Process Model.

Solution Design

The Axxsys Design Service is the activity of modelling the future operational processes via a design. The overall objective is to increase efficiency, speed and the quality of the design process.

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Solution Design

For large Change Programmes, the design and related process changes are a key activity which closely link to the firm’s business strategy. Taking point of departure in the current process model, the business requirements and client strategy form the input to the future process model. Functional requirements and designs are aligned and validated against the model ensuring that the final design of systems and operational processes are cohesive with the Business Strategy

This service is based on the Axxsys Axxelerator™ platform which enables the client to take advantage of predefined best practise standards and guidelines, allowing implementation of applications in a shorter space of time and with less dependency on key resources from the business.  The Axxsys Axxelerator™ platform contains a set of templates, training materials and guides “ready to go” and deploy to a client, populated with their details, taking operational risk and audit requirement into consideration.

Solution Testing

We provide Test Management, Governance, Test case creation and execution services.

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Solution Testing

The Axxsys Testing service aims to provide a strategy and execution plan for testing, providing a best practice framework. This service is designed for institutions such a Fund managers, Investment banks, Pension Funds and Insurance companies implementing or upgrading their current system infrastructure.

Axxsys Testing Framework includes identifying the Test Goals, Deploying the right Test Strategy for and organisation, Test Management, Test Measurement, Test Evaluation and Test Improvement.

Axxsys can provide dedicated Quality Assurance Managers, Test Leads, Test Analysts and Business Analysts to work with the business users during User Acceptance Testing.

Our Axxsys Testing service is based on the use of Axxsys Axxelerators™ which provide proven methodology and best practise guidelines along with our in-depth knowledge across multiple systems. We include templates and standard test tracking tools.

Technology Architecture

The Axxsys Technology Architecture Service will ensure the infrastructure you choose will provide the best tools and systems suited to support the requirements and demands of your organisation.

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Technology Architecture

Axxsys offers a Business Architecture Service to describe your business model and end-to-end business processes, to ensure that they are clearly aligned to reaching your goal and support the needs of your organisation. We can then work with the client to identify and build the more appropriate structure maximising the potential of the priorities of your business. This service can be aligned and delivered as an integral part of our Target Operating Model (TOM) Service or separately as a service to further evaluate the operating structure in its present state and align this with future requirements and overall strategy.

Experienced Axxsys consultants will evaluate your specific requirements, assess and make strategic suggestions in close collaboration with the stakeholders, assisting with the development and roadmap for all key initiatives. Furthermore working closely together with the client to analyse the current process model and to create the target business architecture encompassing:

We will then determine and recommend the structure for each business area, forthcoming implementation or change project. The ideology of this service is based on the use of Axxsys Axxelerators™, which incorporate our standard methodology, templates, guidelines and analysis tools.

Many Asset Managers are reviewing their business model to distinguish between retail and institutional investment clients, whilst also carefully observing the digital investment advice space.

Larger Asset Managers are investing in these new “Robo-Advisers” alongside their traditional sales and distributions channels. At Axxsys, we can provide a review of all relevant market trends, whilst assessing their level of applicability or threat to your business. We can also include a digital distribution, either through our Management Consultancy business or a Target Operating Model review, to help you stay ahead of the curve.

Business Continuity

Axxsys' Business Continuity Planning Service provides planning around key supplier information, prioritised lists of critical functions, disaster response plans.

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Business Continuity

Axxsys Business Continuity Planning Service is offered to businesses spanning the financial arena, which include Investments banks, Asset Management firms, Pension Funds and Insurance companies. We provide the service to support IT infrastructure, Operational process, Data Management and Front Office activity. This service will provide planning around key supplier/vendor information, prioritised lists of critical business functions, disaster response plans, copies of essential records and inventory of equipment.

The foundation of this service is the Axxsys Axxelerators™ model, which will incorporate proven methodology and implementation after a full review of the current process. Using comprehensive planning material and our in-depth experience and knowledge of this area, the project will be documented and tailored to suit your needs. Working in collaboration with the client, we will build the scope and create the objectives and exercises which will ensure the plan is fully tested.

Axxsys can also offer a follow up service to schedule regular reviews of the plan to ensure any changes in the model, infrastructure, systems and people are kept current to minimise further risk.

Operational Services

With Operational Services (OS) from Axxsys, an organisation can manage its technology platform in a cost-efficient manner.

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Operational Services

Over the life of any Asset Management software system, there will be maintenance projects, enhancements, new instrument types, new funds, and unforeseen issues. If not managed well, they can result in errors, disruption to the daily workflow and possible negative impact on the organisation’s performance.

OS gives your organisation guaranteed, rapid access to the appropriate skillset. As a result, technology issues can be resolved with minimal disruption to daily processes and workflow.

Your organisation can enjoy the efficiencies of a smaller operations team whilst mitigating the risk of key staff dependency.

Because we invest considerable resource in knowing buy-side technology and related best practice, we can execute projects quickly and cost-effectively for our clients. This frees up existing client resources to focus on their core operational processes and day-to-day value-chain.

The service is currently targeted at clients with the following applications/requirements:

  • SimCorp Dimension;
  • Blackrock/Aladdin
  • Linedata Beauchamp;
  • Sophis Value;
  • Calypso;
  • Markit EDM;
  • Advent product suite;